Job Description
**Job Summary**
We are seeking an experienced SME-CX-Backoffice Helpdesk professional with 3 to 10 years of experience to join our team. The ideal candidate will possess strong English communication skills and domain expertise in the Hi-Tech industry. This role requires working from the office with rotational shifts ensuring seamless customer support and back-office operations.
**Responsibilities**
+ Provide exceptional customer support by addressing inquiries and resolving issues efficiently in a back-office helpdesk environment.
+ Collaborate with cross-functional teams to ensure smooth operations and enhance customer satisfaction.
+ Utilize domain expertise in the Hi-Tech industry to offer tailored solutions and insights to customers.
+ Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
+ Analyze customer feedback to identify tren...
We are seeking an experienced SME-CX-Backoffice Helpdesk professional with 3 to 10 years of experience to join our team. The ideal candidate will possess strong English communication skills and domain expertise in the Hi-Tech industry. This role requires working from the office with rotational shifts ensuring seamless customer support and back-office operations.
**Responsibilities**
+ Provide exceptional customer support by addressing inquiries and resolving issues efficiently in a back-office helpdesk environment.
+ Collaborate with cross-functional teams to ensure smooth operations and enhance customer satisfaction.
+ Utilize domain expertise in the Hi-Tech industry to offer tailored solutions and insights to customers.
+ Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
+ Analyze customer feedback to identify tren...
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