Job Description
Platform Support SME/SPE JD:
As a Platform support associate you will work with external & internal customers (client/Resellers/GMP) & support Google Ads Platform queries pertaining to **DV360 , Platforms Billing ,Platforms** thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
These are highly paid services for customers across B-B & B-C hence will require excellent communication & product knowledge skills specific to Google Platform/360 offerings
**Process Proficiency Required - Should be expert in**
● Google Platform product certified i.e either of these PODs -
● Superior Language & Customer service mindset for all channels (Ph...
As a Platform support associate you will work with external & internal customers (client/Resellers/GMP) & support Google Ads Platform queries pertaining to **DV360 , Platforms Billing ,Platforms** thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
These are highly paid services for customers across B-B & B-C hence will require excellent communication & product knowledge skills specific to Google Platform/360 offerings
**Process Proficiency Required - Should be expert in**
● Google Platform product certified i.e either of these PODs -
● Superior Language & Customer service mindset for all channels (Ph...
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