SME, Mechanical

JOB DESCRIPTION

Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (24x7 hrs).
• Produce monthly executive reports to clients.

 Maintain Data Center Systems

• Technical Supervision of the operation, maintenance and repair of all critical environment systems while maintaining 100% uptime to all critical mechanical systems.
• Adherence to all quality, health & safety, and environmental policies within the Data Centre domain.
• Work with Facilities Assistant/Manager providing a yearly comprehensive periodic maintenance regime.
• Inspect buildings, grounds and equipment for unsafe or malfunctioning conditions.
• Troubleshoot, evaluate and recommend system upgrades.
• Order parts and supplies for maintenance and repairs...