Job Description

JOB SUMMARY


Reporting to the Regional Service Manager, the Service Process Engineer is responsible for providing global field services technical expertise with an emphasis on UHT knowledge. The ideal candidate will work cross-functionally, supporting sales, proposals, engineering, project management, Installation & commissioning, etc.


During project execution, the Service Process Engineer is responsible for supporting process related services, including Installation & commissioning tasks, and also for managing technical issues met by Customers, Field Service Engineers, and Technicians when they relate to his area of expertise. The Service Process Engineer is accountable for providing them with the appropriate solutions and support.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Drive a culture of Service Excellence, which results in a first-class customer experience and positive customer satisfaction scores.

  • Responsible for audit...

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