SNOW HRSD Architect

Key Responsibilities:

• Lead the migration of legacy Portal to the new Employee Center Pro .
• Design and implement custom pages and widgets tailored to requirements.
• Migrate existing categories, catalogs, and knowledge articles to new taxonomies and topic structures for improved discoverability and user experience.
• Configure and deploy Employee Relations module, ensuring secure and compliant handling of sensitive cases.
• Automate HR activities and case management using Now Assist features such as Case Summarization and Predictive Intelligence .
• Develop custom email templates, response formats, and ACL configurations to enforce data visibility and access controls.
• Create and manage custom flows using Flow Designer for HR catalogs and Employee Relations workflows.

Required Skills & Experience:

• 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
• Strong hands-on experience with HRSD , Employee Center Pro , Flow Designer , and Now Assist .
• Proven expertise in portal development , widget customization , and taxonomy design .
• Deep understanding of ACLs , email templates , and case management in HR context.
• Experience in data migration , content structuring , and knowledge management .

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist HRSD
• Experience with Predictive Intelligence , Virtual Agent , and Performance Analytics is a plus.
• Strong communication and stakeholder management skills.

Soft Skills:

• Strategic thinker with a solution-oriented mindset.
• Excellent collaboration and leadership abilities.
• Strong documentation and presentation skills.