So Servicenow Csm Developer 2025

Company Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 28 200 associates it s the largest software development center of Bosch outside Germany indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US Europe and the Asia Pacific region Key Responsibilities Implement and configure ServiceNow CSM applications including Case Management Customer Portal Knowledge Management Communities and Agent Workspace Implement CSM workflows playbooks entitlements SLAs and service channels email chat phone virtual agent Develop UI policies business rules client scripts flow designer flows and integrations for CSM use cases Configure Customer Service Portal for end-users and enhance self-service capabilities Int...