Job Description
*Company Description*
*Bosch Global Software Technologies Private Limited*is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
*Job Description*
*Key Responsibilities:*
* Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management
* Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management.
* Design and maintain MID Servers and credentials for Discovery and Service Mapping.
* Build and maintain CMDB with accurate and up-to-date configuration items (CIs).
* Work with stakeholders to understand business requirements and deliver ITOM solutions.
* Troubleshoot and resolve ITOM-related issues.
* Collaborate with development and infrastructure teams for seamless solution delivery.
*Required Qualifications:*
3-4 years of hands-on experience in ServiceNow ITOM.
Strong understanding of ServiceNow CMDB, Discovery patterns, and CI relationships.
Experience with Event Management and integrating with third-party monitoring tools.
Good grasp of Service Mapping concepts and troubleshooting techniques.
Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation.
Familiarity with ITIL processes and best practices.
Strong problem-solving and communication skills.
*Preferred Skills:*
* ServiceNow Certified Implementation Specialist - ITOM or Discovery.
* Experience in Cloud Discovery and Cloud Management.
* Exposure to ITOM Health (Health Log Analytics, AIOps).
* Experience working in Agile/Scrum environments.
*Qualifications*
Bachelor’s degree in Computer Science, Information Technology, or related field.
*Additional Information*
4+ years' experience in ServiceNow development.
*Bosch Global Software Technologies Private Limited*is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
*Job Description*
*Key Responsibilities:*
* Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management
* Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management.
* Design and maintain MID Servers and credentials for Discovery and Service Mapping.
* Build and maintain CMDB with accurate and up-to-date configuration items (CIs).
* Work with stakeholders to understand business requirements and deliver ITOM solutions.
* Troubleshoot and resolve ITOM-related issues.
* Collaborate with development and infrastructure teams for seamless solution delivery.
*Required Qualifications:*
3-4 years of hands-on experience in ServiceNow ITOM.
Strong understanding of ServiceNow CMDB, Discovery patterns, and CI relationships.
Experience with Event Management and integrating with third-party monitoring tools.
Good grasp of Service Mapping concepts and troubleshooting techniques.
Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation.
Familiarity with ITIL processes and best practices.
Strong problem-solving and communication skills.
*Preferred Skills:*
* ServiceNow Certified Implementation Specialist - ITOM or Discovery.
* Experience in Cloud Discovery and Cloud Management.
* Exposure to ITOM Health (Health Log Analytics, AIOps).
* Experience working in Agile/Scrum environments.
*Qualifications*
Bachelor’s degree in Computer Science, Information Technology, or related field.
*Additional Information*
4+ years' experience in ServiceNow development.
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