SOA (Service Operative Agent)

At Gecko Alliance we partner with hot tub manufacturers around the globe to make them shine. We build products, we build relationships.

As a SOA Service Operative Agent, your role is fundamental as you are the link between the customer and our sales team. Building sustainable relationships and trust with customers is essential for this position.

To perform this successfully you must demonstrate excellent communication and follow-up skills to achieve and maintain customer focus while working with sales and shipping teams to ensure delivery processes in a time and efficient manner to our clients

Activities related to the position:

• Customer requirements management according to customer agreements (freight shipping and other policies) while coordinating with other internal departments to ensure timely resolutions.
• Share pertinent information with customers: Prices list updates, Delivery Tracking, Credit reports, Open orders reports, RMA/RTS Sta...