Job Description

Social CX – Manager

JD

  • Self-motivated go getter and multitasker with an analytical bent of mind
  • Attention to details and keen learner
  • Worked in large organisations/ agencies and handled online reputation management, social media care or response management.
  • Competitor analysis & benchmarking
  • Understands the overall goal of the company, identify focus areas, customer pain points, product issues, and all other aspects of service.
  • Identify gaps in service delivery
  • Brainstorms ideas on how best to support clients via social CX.
  • Helps in making impactful pitch decks (new logos)
  • Content creation around social CX – create client ready case studies with external metrics from different verticals
  • Knows how to use social listening tools like Brandwatch/Talkwalker/Locobuzz/Simplify360/Meltwater/Sprinklr
  • Knows all the latest t...

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