Job Description
Social CX – Manager
JD
Self-motivated go getter and multitasker with an analytical bent of mind
Attention to details and keen learner
Worked in large organisations/ agencies and handled online reputation management, social media care or response management.
Competitor analysis & benchmarking
Understands the overall goal of the company, identify focus areas, customer pain points, product issues, and all other aspects of service.
Identify gaps in service delivery
Brainstorms ideas on how best to support clients via social CX.
Helps in making impactful pitch decks (new logos)
Content creation around social CX – create client ready case studies with external metrics from different verticals
Knows how to use social listening tools like Brandwatch/Talkwalker/Locobuzz/Simplify360/Meltwater/Sprinklr
Knows all the latest technologies and trends in social media space
Educational Qualification
Graduate with a good communication skill
Postgraduate with ...
JD
Self-motivated go getter and multitasker with an analytical bent of mind
Attention to details and keen learner
Worked in large organisations/ agencies and handled online reputation management, social media care or response management.
Competitor analysis & benchmarking
Understands the overall goal of the company, identify focus areas, customer pain points, product issues, and all other aspects of service.
Identify gaps in service delivery
Brainstorms ideas on how best to support clients via social CX.
Helps in making impactful pitch decks (new logos)
Content creation around social CX – create client ready case studies with external metrics from different verticals
Knows how to use social listening tools like Brandwatch/Talkwalker/Locobuzz/Simplify360/Meltwater/Sprinklr
Knows all the latest technologies and trends in social media space
Educational Qualification
Graduate with a good communication skill
Postgraduate with ...
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