Job Description
Job TitleSocial Media Customer Support
**Location**: Remote
**Working hours**: Monday through Friday, aligned with Los Angeles hours (8 AM - 5 PM PST). Occasional evening and weekend availability to support quick response times.
We’re an award-winning beauty brand that’s redefining multifunctionality with easy and efficient products that help you save time, money, and space. We’re currently hiring for a remote Customer Experience Specialist to provide exceptional service to our e-commerce customers.
**WHAT YOU’LL BE DOING**:
- Responding quickly and professionally to customer inquiries, comments, and concerns across all social media channels (Instagram, Facebook, TikTok, etc.) and paid ad posts.
- Ensuring rapid response times, prioritizing timeliness and low-touch resolutions to create a seamless, positive customer experience.
- Proactively engaging with customers in comments and DMs to answer product questions, offer guidance, and reflect our brand tone and value...
**Location**: Remote
**Working hours**: Monday through Friday, aligned with Los Angeles hours (8 AM - 5 PM PST). Occasional evening and weekend availability to support quick response times.
We’re an award-winning beauty brand that’s redefining multifunctionality with easy and efficient products that help you save time, money, and space. We’re currently hiring for a remote Customer Experience Specialist to provide exceptional service to our e-commerce customers.
**WHAT YOU’LL BE DOING**:
- Responding quickly and professionally to customer inquiries, comments, and concerns across all social media channels (Instagram, Facebook, TikTok, etc.) and paid ad posts.
- Ensuring rapid response times, prioritizing timeliness and low-touch resolutions to create a seamless, positive customer experience.
- Proactively engaging with customers in comments and DMs to answer product questions, offer guidance, and reflect our brand tone and value...
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