Social Media Escalations (Support) - Associate - CST

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements:  ● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience ● Developing and im...