Job Description

IT Support Specialist Job Overview

A leading IT services company is seeking an experienced professional to manage and resolve client software and hardware issues in a timely manner. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to analyze complex problems.


Key Responsibilities:


  • Ticket responses: Respond promptly to client inquiries regarding technical issues with their software or hardware.

  • Root cause analysis: Identify the underlying causes of technical problems and implement effective solutions.

  • Installation of necessary software/hardware: Install required applications or equipment to meet client needs.

Benefits:

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