Software Architect

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

The Search team is responsible for providing best practices, infrastructure and search capabilities for the platform. As a Software Architect you will collaborate with software engineers, product managers, and other teams to develop, maintain, and deliver new search capabilities.

Search at large scale requires specialized systems and design to handle high volumes efficiently. This includes maintaining services that handle millions of events per minute which are searchable in real-time, managing big data pipelines that process terabytes of data nightly, and supporting public APIs that provide full text search across many business functions.

Key Responsibilities

• Develop and deploy software to improve platform features, reliability, and performance
• Collaborate across engineering to advocate for best search practices
• Actively participate in team code reviews
• Troubleshoot and resolve production issues in real-time as necessary

What We’re Looking for

• Strong Java engineering background and experience with Spring
• Expertise in distributed systems and microservices architecture
• Knowledge of AWS services
• Knowledge of event based architecture
• Expertise in Elasticsearch (or equivalent), query and indexing optimization
• Expertise in designing large scalable search solutions from requirements to delivery

Technologies We Use

• Java for development
• Elasticsearch
• AWS for cloud infrastructure (EC2, S3, Lambda)
• Kafka for event-driven system
• CI/CD for automation, testing, and scaling

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method, you may contact us You can expect a response within 24–48 hours.

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.