Software Architect

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

The Search team is responsible for providing best practices, infrastructure and search capabilities for the platform. As a Software Architect you will collaborate with software engineers, product managers and other teams to develop, maintain and deliver new search capabilities. Search at large scale requires specialized systems and design to handle high volumes efficiently. This includes maintaining services that handle millions of events per minute which are searchable in real time, managing big data pipelines that process terabytes of data nightly and supporting...