Job Description

Responsibilities:

  • Manage the entire lifecycle of IT software assets, from procurement and deployment to usage tracking, license optimization, and retirement, utilizing the ServiceNow platform; including ServiceNow SAM Pro.

  • Maintain accurate and up-to-date records of all software licenses, entitlements, installations, and usage data within the ServiceNow Configuration Management Database (CMDB) and Software Asset Management modules.

  • Manage processes for software license tracking, inventory management, and reconciliation to ensure data integrity and compliance.

  • Conduct regular audits and reconciliations of deployed software against license entitlements, identifying and remediating compliance gaps.

  • Collaborate with Procurement, Legal, Finance, and other IT teams to ensure efficient software acquisition, contract management, and financial tracking.

  • Oversee and interact with 3rd Party who provide a Software VAR service, ensuring end-2-end process is optimised.

  • Monitor software usage and license consumption, identifying opportunities for optimization, harvesting, and cost savings.

  • Ensure compliance with company policies, software vendor licensing agreements, and regulatory requirements through the management of the Software Catalogue

  • Prepare for and support software vendor audits, minimizing financial exposure and risk.

  • Generate reports and dashboards from ServiceNow to provide insights into software license position, compliance status, costs, and trends.

  • Support the development and continuous improvement of ITAM processes and procedures, specifically for software.

  • Participate in strategic planning for software asset management, including license renewals, new software evaluations, and vendor negotiations.

  • Provide training and guidance to other IT staff on Software Asset Management best practices and ServiceNow SAM usage.

    • What You Need to Succeed (minimum qualifications:

  • Bachelor's degree in a related field.

  • 5+ years of experience in IT Service Management including Software Asset Management

  • Strong understanding of ITIL principles

  • Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.

  • Proven ability to collaborate effectively with cross-functional teams and build consensus.

  • Excellent analytical and problem-solving skills.

    • What will give you a competitive edge (preferred qualifications):

  • Extensive experience with ServiceNow SAM Pro

  • ITIL v4 Foundation certification or higher.

    • Additional Information:

  • Travel: 0%

  • Location: India, Bangalore

    • Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

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