Software Customer Experience (CX) Operations Manager

IDEXX Veterinary Software is looking for an experienced Software Customer Experience (CX) Operations Manager to lead operational excellence across a global CX organization that supports thousands of veterinary practices worldwide. Are you passionate about building systems and processes that scale? Keep reading...

In this role, you’ll be the operational backbone of our CX teams - optimizing workflows, managing platforms, and ensuring seamless execution of programs that power Implementations, Data Conversions, Customer Success, Education, and Support. Your work will directly impact how we deliver a technology-enabled, high-quality experience for customers and internal teams alike.

You’ll report to the Director Associate of CX Operations, Analytics & Strategic Programs, collaborate with senior leaders and executives, and manage the CX Systems Administrator. This is a highly cross-functional role where you’ll connect systems, streamline processes, and d...