Job Description
Join us at FaST (Fashion Subsidiaries Tech) as we raise the bar for what customers expect in their customer service experience!
The FaST CS-Tech team builds and manages the best customer service experience in designer fashion. As subsidiaries, Zappos and Shopbop leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to raise the customer experience bar.
As SDM of the CS-Tech team, you’ll own critical services that impact every Zappos and Shopbop customer, work directly with stakeholders, and guide projects from ideation to implementation. You will directly support our internal stakeholders in Fashion & Fitness Customer Service, ensuring we build them the right tooling. Come work to define the next generation of customer service experiences for the fashion-obsessed!
Work/Life Harmony
Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI. We generally ke...
The FaST CS-Tech team builds and manages the best customer service experience in designer fashion. As subsidiaries, Zappos and Shopbop leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to raise the customer experience bar.
As SDM of the CS-Tech team, you’ll own critical services that impact every Zappos and Shopbop customer, work directly with stakeholders, and guide projects from ideation to implementation. You will directly support our internal stakeholders in Fashion & Fitness Customer Service, ensuring we build them the right tooling. Come work to define the next generation of customer service experiences for the fashion-obsessed!
Work/Life Harmony
Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI. We generally ke...
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