Job Description
Our client, a prestigious professional services organization, is seeking a people-focused Software Support & Training Specialist to join their IT Department in Cape Town. This is NOT a technical IT role – it's a unique opportunity for someone who loves training others, has excellent software skills, and enjoys making technology accessible to everyone.
Important: This role focuses on user training and software support, not technical troubleshooting.
Training & User Support (Primary Focus)
Important: This role focuses on user training and software support, not technical troubleshooting.
What You'll Do
Training & User Support (Primary Focus)
- Conduct training sessions on MS Office applications (Word, Excel, PowerPoint, Outlook)
- Train staff on internal legal applications including iManage/Filesite and Aderant
- Assess user skill levels and provide tailored software training
- Create and maintain user-friendly support documentation and guides
- Help staff become confident and proficient with software tools
- Respond to software-rela...
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