Software Engineer 2

Job Purpose

Job Purpose
The Software Engineer 2 is responsible for analyzing, troubleshooting, and implementing solutions for production claims that impact customer service delivery. This role ensures timely resolution of customer-impacting issues within defined SLAs by leveraging strong SQL skills and Oracle database expertise. Acting as a bridge between customer service and technology teams, the position applies program knowledge to maintain service excellence and supports applications such as CRM systems, call flows, and self-service claims portals. The role also involves collaborating with internal partners to deliver fixes and enhancements that improve the customer experience. Familiarity with insurance and claims processes is advantageous.

Key Accountabilities

• Demonstrates competence in software engineering by analyzing requirements, creating/innovating designs coding, testing, and debugging applications in various software languages that ...