Job Description

Software Engineer

Semi - Senior

Mexico City - Hybrid

We are looking for a highly skilled Developer to drive the development of our Salesforce site connecting customers to support.

You will be working primarily on building new features, leveraging Salesforce technologies and the latest products. As a team, we will ensure that Salesforce customers receive the best support, ensuring high availability, cost efficiency and operational reliability.

Responsibilities

  • Participate in exploration, code designing and building the product utilizing Salesforce platform and products.
  • Provide attention to detail and a commitment to delivery of high-quality, stable deliverables
  • Review and provide feedback for code submissions
  • Be self-motivated; driven to achieve and exceed committed milestones
  • Display strong communication & collaboration skills, including the ability to be mentored
  • Desire to work in a growing, fast-paced environment of innovation
  • Work on automation test scripts to certify build
  • Continually evangelize Scrum and an Agile development processes
  • Proposed: Develop and configure Agentforce agents including topics, actions, and prompt templates, Create and maintain test strategies specifically for agentic behaviors and LLM outputs

Required Qualifications

  • Overall at least 4 years development experience,
  • Experience working with Java and Javascript, ReactJS. Experience Apex / cloud, Service Cloud, Agentforce (must)
  • Bachelors or Masters equivalent in degree in Computer Science.
  • Experience in design and implementation of Web Services
  • Experience in Prompt Engineering
  • Proposed: Hands on experience with prompt engineering and testing LLM-based agents, Experience with Data 360 (formally Data Cloud) concepts like data models, calculated insights, and data actions, Familiarity with reviewing, testing, and refining AI-generated code
  • Object Oriented Programming concepts
  • Experience with Source control - Git

Preferred Qualifications

  • Experience with code reusability, scalable solution and design patterns
  • Experience with Agile software development and test-driven development.
  • Presented designs to internal/external groups and review designs of others
  • Good knowledge of automation testing frameworks
  • Certifications on Salesforce Admin, Salesforce Developer, Agentblazer
  • Experience with test-frameworks like Selenium
  • Proposed: Experience testing deterministic AI systems and Agent responses, Basic understanding of LLM concepts like RAG, KNN, Embeddings, fine-tuning

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