Job Description
**Job ID**:
**Required Travel** :Minimal
**Managerial - No**
**Location**:MEXICO- GUADALAJARA (Amdocs Site)**
**Who are we?**:
**In one sentence**:
- Responsible for providing outstanding technical support to a global customer base.- Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.**What will your job look like?**:
Troubleshoot Issues.** **When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development. Production support engineers participate in all stages of the product development process, including designing, building, and tes...
**Required Travel** :Minimal
**Managerial - No**
**Location**:MEXICO- GUADALAJARA (Amdocs Site)**
**Who are we?**:
**In one sentence**:
- Responsible for providing outstanding technical support to a global customer base.- Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.**What will your job look like?**:
Troubleshoot Issues.** **When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development. Production support engineers participate in all stages of the product development process, including designing, building, and tes...
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