Job Description
Job Description
Who We're Looking For:
Zendesk is seeking a skilled and highly motivated Software Engineer to serve as the primary technical escalation point for our business-critical applications and platforms.
This specialized role is critical for the success of our new Central IT Operations Organization. You will embed with the IT Operations team to retain deep application expertise while executing standardized Incident, Problem, Change and Observability processes defined by the central operations body and inline with Information Technology Infrastructure Library (ITIL) best practices. Your primary goals are to minimize service disruption and impact, optimize resolution processes and reduce resolution time, and drive the root cause elimination of complex, recurring system defects.
Responsibilities
Operational Excellence & Incident Response (Sustaining Work...
Who We're Looking For:
Zendesk is seeking a skilled and highly motivated Software Engineer to serve as the primary technical escalation point for our business-critical applications and platforms.
This specialized role is critical for the success of our new Central IT Operations Organization. You will embed with the IT Operations team to retain deep application expertise while executing standardized Incident, Problem, Change and Observability processes defined by the central operations body and inline with Information Technology Infrastructure Library (ITIL) best practices. Your primary goals are to minimize service disruption and impact, optimize resolution processes and reduce resolution time, and drive the root cause elimination of complex, recurring system defects.
Responsibilities
Operational Excellence & Incident Response (Sustaining Work...
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