Job Description

About the Client:

A global IT MNC company


Role : Software Engineer - ITSM

Experience : 3 to 5 years

Location : Bangalore (Hybrid)


Looking for candidates who are currently in a Career Break (preferably Female candidates)


Roles & Responsibilities:


  • Manage and improve IT service management processes following ITSM best practices and frameworks (such as ITIL).
  • Oversee daily operations using ITSM tools like ServiceNow or BMC Remedy to ensure effective incident, problem, and change management.
  • Collaborate with cross-functional teams to enhance IT service delivery and ensure alignment with business goals.
  • Drive continuous improvement initiatives for IT processes and service delivery frameworks.
  • Monitor and report on service perf...

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