Software Engineer - ITSM

About the Client:

A global IT MNC company

Role: Software Engineer - ITSM

Experience : 3 to 5 years

Location: Bangalore (Hybrid)

Looking for candidates who are currently in a Career Break (preferably Female candidates)

Roles & Responsibilities:

• Manage and improve IT service management processes following ITSM best practices and frameworks (such as ITIL).
• Oversee daily operations using ITSM tools like ServiceNow or BMC Remedy to ensure effective incident, problem, and change management.
• Collaborate with cross-functional teams to enhance IT service delivery and ensure alignment with business goals.
• Drive continuous improvement initiatives for IT processes and service delivery frameworks.
• Monitor and report on service performance, identifying areas for optimization and improvement.
• Handle communication with stakeholders to provide updates on incidents, changes, and service improvements.
• Contribute to the development and maintenance of ITSM documentation and knowledge management.

Preferred Qualifications/Experience:

• 3-5 years of experience in IT service management, with strong knowledge of ITIL or other ITSM frameworks.
• Proficiency in ITSM tools like ServiceNow, BMC Remedy, or similar.
• Experience in incident management, problem management, and change management processes.
• Excellent communication, teamwork, and problem-solving skills.
• Experience with IT infrastructure and operations is a plus.
• ITIL or other relevant ITSM certifications are preferred.
• Candidates returning from a career break (preferably women)