Job Description
Job Purpose
We are looking for a Software Engineer – Operations Support who will be responsible for application support, issue investigation, and minor development/enhancements across web and mobile platforms. The role requires strong troubleshooting skills, hands‑on SQL Server experience, and working knowledge of full‑stack development.
Key Responsibilities
- Provide L2/L3 application support for production systems across web and mobile applications
- Investigate, analyze, and resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and provide permanent fixes where applicable
- Work closely with business, QA, and development teams to resolve operational issues
- Execute minor enhancements, bug fixes, and configuration changes in existing applications
- Write and optimize SQL Server queries, stored procedures, and scripts for data analysis and fixes
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