Job Description
**In This Role, Your Responsibilities Will Be:**
+ Troubleshoot, communicate, and manage support issues utilizing the Emerson ticket management system
+ In-depth knowledge of Fisher Flow Controls business systems, databases, and business processes.
+ Gather requests and define needs for system and process improvements, including both IT support processes and business processes as well.
+ Participate in testing and verification of system upgrades and fixes
+ Other business system-related activities and general IT user support functions as required
+ Work with functional staff to resolve their issues
+ Work with technical and other support staff to ensure prompt resolution of issues, as well as adherence to service level agreements
**Who You Are:**
+ You readily act on challenges, without unnecessary planning and you will actively listen and checks for understanding and work with people to establish explicit performance standards.
**F...
+ Troubleshoot, communicate, and manage support issues utilizing the Emerson ticket management system
+ In-depth knowledge of Fisher Flow Controls business systems, databases, and business processes.
+ Gather requests and define needs for system and process improvements, including both IT support processes and business processes as well.
+ Participate in testing and verification of system upgrades and fixes
+ Other business system-related activities and general IT user support functions as required
+ Work with functional staff to resolve their issues
+ Work with technical and other support staff to ensure prompt resolution of issues, as well as adherence to service level agreements
**Who You Are:**
+ You readily act on challenges, without unnecessary planning and you will actively listen and checks for understanding and work with people to establish explicit performance standards.
**F...
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