Software Engineer

• Independently develop, maintain, and extend stable production, development, and testing middleware infrastructure while extending functionality and enabling developers through mentoring and formal training.
• Build Client reports, dashboards, and homepages. Develop clear and concise technical and process documentation. Collaborate with team members to continuously improve enterprise platform-related processes.
• Work with internal customers, external vendors, and team members to design, configure, test, document, and deploy system changes.
• Understand new Client features and unused module functionality to drive platform expansion and adoption. Provide technical insight in designing and supporting Client while aligning with Service Management standard methodologies.
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs.
• Build workflows from service owner requirements, including requests, request items, and tasks. Design and build integrations and process automation using Client Orchestration.
• Software Asset Management experience within the Client platform. Serve as the primary resource for ensuring system health.

Qualifications:

• 3+ years of Client development, configuration, and administration experience.
• Bachelor’s Degree in a related field and/or 5+ years of experience in IT Operations.
• Experience with PowerShell, SaaS applications, network operations (networks, protocols, and email (SMTP, POP3)).
• Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, and relational databases.
• Prior experience with Professional Service Delivery, Managed Services, and/or Service Portal. Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, and deployment.