Software Maintenance Engineer (Middleware, Java, Troubleshooting, prefer Mandarin)

Software Maintenance Engineer (Middleware, Java, Troubleshooting, prefer Mandarin)

Join to apply for the Software Maintenance Engineer (Middleware, Java, Troubleshooting, prefer Mandarin) role at Red Hat .

The Red Hat Global Support Services team is seeking a Software Maintenance Engineer to join our team in Australia, supporting the JBoss Enterprise Middleware Suite. In this role, you will deliver an exceptional support experience to both global and regional customers by providing technical support. This role requires communication skills in Mandarin to effectively support our customer base in the APAC region. We are also looking for someone who embraces AI-driven tools and technologies, using them to improve troubleshooting efficiency, enhance customer experience, and drive continuous improvement in support practices.

You will be a technical expert, helping customers troubleshoot, diagnose, and resolve complex technical issues. You will work closely with junior and senior engineers and developers to fix and improve code and provide highly technical solutions to support requests. Additionally, you will write patches, provide JBoss updates and contribute ideas through participation in an open and collaborative team environment. This opportunity is a tremendous chance to become part of a fast-paced, leading-edge company that is changing the way software is developed, sold and supported.

What you will do

• Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our JBoss products
• Work alongside in-house developers, fix and improve code, provide highly technical solutions and contribute to the JBoss and open source software communities
• Act as the technical point person for a technology within the JBoss Product Suite
• Develop patches and feature requests to provide upstream to the community and downstream to customers
• Use available tools to investigate and fix technical issues; resolve complex customer problems
• Record customer interactions to include investigation, troubleshooting, and the resolution of issues
• Share knowledge gained from solving issues by contributing to the global Red Hat knowledge management system
• Maintain dedication to providing the best experience for Red Hat customers
• Assist in the development of comprehensive and reusable self-service solutions for future incidents

What you will bring

• 4+ years of professional JBoss EAP or JEE platform experience. A solid understanding of Java Programming API and popular Java frameworks is preferred
• Deep experience with one or several JEE/App Server technologies such as JMS, Web Services, SOAP, REST, Servlets, JSP, JDBC, Hibernate, Struts, Tomcat or Datasources, FuseSource, Camel, OSGI, AMQ, Karaf, Fabric, Switchyard, Version Control, Build Tool, OpenShift, Docker
• Solid knowledge of messaging concepts, AMQ Artemis or messaging broker experiences, Kafka experience (Streams API, Cruise Control, MM2, connectors, Debezium, Apicurio Registry), Quarkus, or Spring Boot experience
• Experience with application server technologies such as JBoss/WebSphere/WebLogic, along with databases and SQL experience
• Strong troubleshooting/debugging skills and a passion for problem-solving and investigation, with the ability and willingness to learn new open source middleware technologies
• Very clear and effective English and Mandarin communication skills
• Adopt, integrate, and leverage AI-driven tools and technologies: explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
• Knowledge of Linux/UNIX operating systems
• Knowledge of using Kubernetes, Red Hat OpenShift; experience with AMQ, Quarkus or JBoss Enterprise Middleware Suite is an added advantage
• Flexible to work on weekends when needed

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. We are committed to an open and inclusive environment and welcome applicants from all backgrounds.

Inclusion at Red Hat

Red Hat’s culture is built on transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are heard and celebrated. We welcome applicants from all dimensions of our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, disability, marital status, or any other basis prohibited by law. Red Hat does not seek unsolicited resumes from recruitment agencies. We are not responsible for, and will not pay, any fees related to unsolicited resumes except as required in a written contract. Red Hat provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email