Software Maintenance Engineer - Openshift (Waterford Office, Ireland)

The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Software Maintenance Engineer to join us. In this role, you will provide excellent customer support experience for our enterprise subscription customers. You'll serve as a trusted adviser to enterprise-level customers and partner closely with them. You'll help us continually prove our value to our customers as you troubleshoot and resolve their technical issues for the portfolio of Red Hat's OpenShift offerings to meet their business needs both online and over the phone. You'll work with key customers to build a relationship of trust and confidence between Red Hat and customer engineering, development, and operations teams. As a Software Maintenance Engineer you will also actively interact with the product engineering teams and product management, contributing to improvements of Red Hat products.This role exercises judgment to support software maintenance efforts and collaborates with global teams to en...