Software Support Analyst

Software Support Analyst, Auburn Hills, MI

We are seeking a Software Support Analyst. A connected vehicle service organization for a major Original Equipment Manufacturer (OEM) owning vehicles with connected capabilities across USA and Canada. The Connected IT systems comprise of several Back end, Front ends and middleware applications. The systems integrate with the connectivity units inside the vehicle, first parties like Mobile Network Operators (MNOs) and call centers, third parties like data stream consumers, the OEMS systems, and systems from the parent company. This enables features like the ability to remotely start the vehicle or the ability to know the last parked location of the vehicle or the ability to change their network carrier or to share lock their vehicle using an Alexa voice command and many more.

Software Support Analyst Responsibilities:

– Develop and maintain accurate technical and user documentation.

– Pe...