Software Support Analyst

Description

The Software Support Analyst will play a crucial role in providing ongoing support and optimizing the software platforms for Ace Handyman Services serving as a subject matter expert for ServiceTitan, Monday.com, and other software platforms. This position also assists with onboarding new businesses, ensuring smooth integration and effective utilization of our systems.

Quickly and effectively resolve franchisee and staff issues through a dedicated support ticketing system via Monday.com, prioritizing high-impact concerns.

Provide personalized one-on-one support sessions for franchisees and staff throughout the post-go-live phases, guaranteeing their success and expertise with ServiceTitan.

Manage and execute the Mergers and Acquisitions process for Franchisees ServiceTitan tenants.

Ensure the knowledge of new software features and updates to maximize the Franchisees use of said software platforms.

Assist in the initial ...