Software Support and Scheduling Associate

Position Overview: The Software Support and Scheduling Associate is responsible for two primary areas: (1) serving as the first point of contact for customers seeking assistance with software-related issues, and (2) monitoring and managing rescheduling requests to ensure that changes in personnel availability do not adversely affect client's learners.

Software Support Responsibilities:

• Respond to customer and internal team member inquiries via phone, email, chat, and Slack in a timely and professional manner.
• Provide Level 1 support for questions and bug tickets with known solutions through email, phone, chat, and slack.
• Follow all internal support processes and procedures as documented in the Client's Product Academy.
• Document all customer interactions, issues, and resolutions in the HubSpot Customer Support ticket.
• Email and chat contacts will be handled directly through HubSpot - all responses must ...