Software Support Specialist (Level 2 support)

Software Support Specialist (Level 2 Support) Pay Status and Classification: Exempt, Regular Full Time Supervisor Title: Support Manager, Client Support Work Location: Remote in New York or Texas. If in New York and local to company headquarters, there are days the Software Support Specialist is expected to be in the office for company meetings. Position Purpose: The Software Support Specialist serves as the primary point of contact for clients experiencing technical difficulties. The Software Support Specialist manages and resolves complex client technical challenges that result from the installation, implementation, and use of Transfinders software platform. The Software Support Specialist provides exceptional customer service to clients and possesses an aptitude for learning new software applications and their underlying technologies quickly and thoroughly. The Software Support Specialist is a highly technical individual who works cooperatively in a team environment and contributes ...