Job Description
Software Technical Support Specialist 1
Role Overview
The Software Technical Support Specialist 1 is responsible for monitoring, triaging, and resolving production issues across Drips' core systems, with a focus on Azure Logic Apps, FTP-based integrations, and billing/data workflows. This role serves as the first line of defense for production-impacting incidents, ensuring data accuracy, prompt incident response, and clear communication with internal stakeholders.
You will partner closely with Engineering, QA, and Production teams to investigate system alerts, diagnose integration or configuration problems, and document both the issue and the resolution path for future reuse. This role closely works with the Drips implementation team, helping implement client programs accurately, swiftly and at volume. This role sits at the intersection point for all Drips operations.
This is an ideal role for someone who enjoys technical troubleshooting, structure...
Role Overview
The Software Technical Support Specialist 1 is responsible for monitoring, triaging, and resolving production issues across Drips' core systems, with a focus on Azure Logic Apps, FTP-based integrations, and billing/data workflows. This role serves as the first line of defense for production-impacting incidents, ensuring data accuracy, prompt incident response, and clear communication with internal stakeholders.
You will partner closely with Engineering, QA, and Production teams to investigate system alerts, diagnose integration or configuration problems, and document both the issue and the resolution path for future reuse. This role closely works with the Drips implementation team, helping implement client programs accurately, swiftly and at volume. This role sits at the intersection point for all Drips operations.
This is an ideal role for someone who enjoys technical troubleshooting, structure...
Apply for this Position
Ready to join Drips? Click the button below to submit your application.
Submit Application