Job Description
Senior Solution Architect – Genesys Cloud CCaaS
Location: Barcelona
Language: English (working language)
Start date: ASAP
Business travel: Yes
About the Role
We are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed architecture for its global contact center platform.
The role focuses on designing a scalable, secure, and multi-country CCaaS architecture, while defining a clear AI usage and integration strategy, leveraging both native Genesys Cloud AI capabilities and external enterprise AI platforms.
The ideal candidate has strong experience in large-scale enterprise environments, is comfortable working across countries and stakeholders, and can translate business and regulatory requirements into a future-proof, compliant architecture.
Key Responsibilities
• Define the end-to-end target architecture for Genesys Cloud CCaaS (logical, functional, and technical views).
• Design a scalable, multi-country architecture aligned with business and IT strategies.
• Define and govern the AI usage framework, including:
Native Genesys Cloud AI capabilities. External enterprise AI solutions (Conversational AI, LLMs, analytics platforms).
• Design secure and efficient integration patterns with existing enterprise systems and platforms.
• Define architecture blueprints ensuring interoperability with existing enterprise solutions.
• Build country-specific rollout roadmaps, considering business strategy, IT strategy, and local constraints.
• Define and supervise Proofs of Concept (PoCs) where required.
• Work closely with architecture teams, business stakeholders, IT, security, compliance, and Genesys solution experts.
• Ensure full compliance with internal standards and regulatory requirements.
• Share CCaaS architecture knowledge and best practices with internal teams. Tech Environment
• CCaaS: Genesys Cloud
• Architecture: Cloud-native architectures, APIs, integration patterns
• AI / Analytics: Conversational AI, LLMs, analytics platforms
• Security & Compliance: Enterprise security and regulatory frameworks
Requirements
Must have:
• Proven experience as an Enterprise Architect or Solution Architect.
• Strong experience designing and implementing large-scale Genesys Cloud CCaaS architectures.
• Solid understanding of cloud architecture, network design, APIs, and data integration patterns.
• Proven experience designing AI/ML integrations, including Conversational AI and LLM-based solutions.
• Experience working in multi-country, complex enterprise environments.
• Fluent English (written and spoken).
Nice to have:
• Genesys Cloud certifications.
• Experience in highly regulated industries (e.g. insurance, financial services, healthcare).
• Experience working with global enterprise architecture standards.
Soft Skills
• Clear and confident communicator able to explain complex architecture topics to technical and non-technical stakeholders.
• Strong collaborator in distributed and multicultural teams.
• Analytical and solution-oriented problem solver.
• Excellent time management and prioritization skills.
• Leadership mindset with the ability to drive architectural decisions and influence stakeholders.
Offer
• High-impact role within a large-scale, international CCaaS transformation program.
• Exposure to enterprise-level architecture and AI strategy.
• Collaboration with senior technical and business stakeholders across multiple countries.
• Dynamic, challenging, and highly professional environment.
Location: Barcelona
Language: English (working language)
Start date: ASAP
Business travel: Yes
About the Role
We are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed architecture for its global contact center platform.
The role focuses on designing a scalable, secure, and multi-country CCaaS architecture, while defining a clear AI usage and integration strategy, leveraging both native Genesys Cloud AI capabilities and external enterprise AI platforms.
The ideal candidate has strong experience in large-scale enterprise environments, is comfortable working across countries and stakeholders, and can translate business and regulatory requirements into a future-proof, compliant architecture.
Key Responsibilities
• Define the end-to-end target architecture for Genesys Cloud CCaaS (logical, functional, and technical views).
• Design a scalable, multi-country architecture aligned with business and IT strategies.
• Define and govern the AI usage framework, including:
• Design secure and efficient integration patterns with existing enterprise systems and platforms.
• Define architecture blueprints ensuring interoperability with existing enterprise solutions.
• Build country-specific rollout roadmaps, considering business strategy, IT strategy, and local constraints.
• Define and supervise Proofs of Concept (PoCs) where required.
• Work closely with architecture teams, business stakeholders, IT, security, compliance, and Genesys solution experts.
• Ensure full compliance with internal standards and regulatory requirements.
• Share CCaaS architecture knowledge and best practices with internal teams.
• CCaaS: Genesys Cloud
• Architecture: Cloud-native architectures, APIs, integration patterns
• AI / Analytics: Conversational AI, LLMs, analytics platforms
• Security & Compliance: Enterprise security and regulatory frameworks
Requirements
Must have:
• Proven experience as an Enterprise Architect or Solution Architect.
• Strong experience designing and implementing large-scale Genesys Cloud CCaaS architectures.
• Solid understanding of cloud architecture, network design, APIs, and data integration patterns.
• Proven experience designing AI/ML integrations, including Conversational AI and LLM-based solutions.
• Experience working in multi-country, complex enterprise environments.
• Fluent English (written and spoken).
Nice to have:
• Genesys Cloud certifications.
• Experience in highly regulated industries (e.g. insurance, financial services, healthcare).
• Experience working with global enterprise architecture standards.
Soft Skills
• Clear and confident communicator able to explain complex architecture topics to technical and non-technical stakeholders.
• Strong collaborator in distributed and multicultural teams.
• Analytical and solution-oriented problem solver.
• Excellent time management and prioritization skills.
• Leadership mindset with the ability to drive architectural decisions and influence stakeholders.
Offer
• High-impact role within a large-scale, international CCaaS transformation program.
• Exposure to enterprise-level architecture and AI strategy.
• Collaboration with senior technical and business stakeholders across multiple countries.
• Dynamic, challenging, and highly professional environment.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application