Job Description
Senior Solution Architect – Genesys Cloud CCaaS
Location: Barcelona
Language: English (working language)
Start date: ASAP
Business travel: Yes
About the Role
We are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed architecture for its global contact center platform.
The role focuses on designing a scalable, secure, and multi-country CCaaS architecture, while defining a clear AI usage and integration strategy, leveraging both native Genesys Cloud AI capabilities and external enterprise AI platforms.
The ideal candidate has strong experience in large-scale enterprise environments, is comfortable working across countries and stakeholders, and can translate business and regulatory requirements into a future-proof, compliant architecture.
Key Responsibilities
• Define ...
Location: Barcelona
Language: English (working language)
Start date: ASAP
Business travel: Yes
About the Role
We are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed architecture for its global contact center platform.
The role focuses on designing a scalable, secure, and multi-country CCaaS architecture, while defining a clear AI usage and integration strategy, leveraging both native Genesys Cloud AI capabilities and external enterprise AI platforms.
The ideal candidate has strong experience in large-scale enterprise environments, is comfortable working across countries and stakeholders, and can translate business and regulatory requirements into a future-proof, compliant architecture.
Key Responsibilities
• Define ...
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