Job Description


Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Job Summary:

We are seeking a highly skilled Solutions Architect to join our team and lead the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have extensive experience in architecting and deploying CCaaS solutions, with a strong focus on enhancing customer and agent experiences through innovative technology.

Is this role right for you? In this role you will:

  • Lead the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements.
  • Collaborate with cross-functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs.
  • Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the organi...

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