Solution Architect - Customer Service Experience

Solution Architect - Customer Service Experience

TymeX Manila, National Capital Region, Philippines

We’re looking for a Solution Architect - Customer Service Experience to join our platform and engineering organization. In this role, you will work with customer service experience business and product leaders and cross‑functional engineering teams to design and evolve the technology foundation that powers customer support across digital banking channels.

Your work will directly impact customer satisfaction, operational efficiency and the ability to scale across multiple markets without linear growth in cost or headcount. You’ll collaborate closely with engineering and customer experience teams, acting as a trusted technical advisor and hands‑on architect.

What You’ll Do

• Customer Service Platform Architecture: Design, evaluate, consult, and deploy end‑to‑end Customer Service Experience solutions, including omni...