Solution Architect (Integration of MS Dynamics, AWS Connect)

Ayan Infotech are looking for a Solution Architect (Integration of MS Dynamics, AWS Connect) for a long term contract job opportunity in Melbourne.

All applicants must have full unrestricted work rights in Australia.

Title: Solution Architect (Integration of MS Dynamics, AWS Connect)
Location: Melbourne
Type: Contract (6 months +)

Required Skills and Experience:
Key Responsibilities:

• Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
• Technical Leadership: Provide technical guidance and mentorship to development teams throughout the project lifecycle.
• Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
• Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions.
• Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
• Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
• Stakeholder Collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
• Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
• Troubleshooting and Support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
• Staying Current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.

Required Skills and Experience:

• Proven experience as a Solution Architect with a focus on cloud-based contact centre solutions.
• Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
• Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management.
• Experience with integration technologies like APIs, webhooks, and middleware platforms.
• Solid understanding of cloud security best practices and compliance requirements.
• Excellent communication, collaboration, and problem-solving skills.
• Experience with Agile development methodologies is often preferred.

Contact: 02 9412 4178 for more details.

www.ayaninfotech.com