Job Description

Modern Workplace Solutions Architect


Overview


We are seeking a Modern Workplace Solutions Architect to design, implement, and optimize enterprise workplace solutions that integrate digital experience, IT infrastructure, physical space, and intelligent automation. This role requires a strong background in cloud platforms, collaboration tools, AI-driven automation, and enterprise connectivity. The ideal candidate will blend technical expertise with business acumen to deliver measurable outcomes in productivity, customer experience, and cost efficiency.


Key Responsibilities

  • Customer Experience & Contact Center Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement. Deploy and integrate AI-powered virtual agents, agent assist, and workflow automation. Implement real-time analytics and sentiment monitoring to optimize CX outcomes. Integrate CRM platforms to enab...

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