Job Description

Title: Solution Architect

Location: Mumbai

Exp: 8+ yrs



Job Description:


Required Skills & Competencies

Technical Skills

• Deep expertise in ServiceNow platform architecture

• Strong hands on knowledge of:

o ITSM, ITOM, ITAM, HAM, Agentic AI

o Flow Designer, Catalog, CMDB, Discovery

o Script Includes, Business Rules, Client Scripts (architectural understanding)

• Experience with ServiceNow integrations and REST/SOAP APIs

• Strong understanding of cloud, ITIL processes, and enterprise systems

Architecture & Design Skills

• Enterprise and solution architecture methodologies

• Experience designing complex, multi module ServiceNow ecosystems

• Ability to balance configuration vs customization decisions

Soft Skills

• Excellent communication with technical and non technical audiences

• Strong stakeholder management and leadership abilities

• Analytical problem solving mindset

• Mentoring and decision making capability

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Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience

• 8+ years of IT experience, with 4+ years on ServiceNow

• Proven experience delivering large scale ServiceNow implementations

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