Job Description
Job Description
Job Title: Tier-3 (T3) NOC/TAC IP/MPLS & Security Support Engineer
Job Summary
The Tier-3 NOC/TAC IP/MPLS & Security Support Engineer provides advanced technical support for large-scale service provider or enterprise networks. This role focuses on resolving complex incidents escalated from Tier-1 and Tier-2 teams, ensuring network stability, performing in-depth troubleshooting, and coordinating with vendors for critical issues. The engineer will support IP/MPLS backbone networks, data center connectivity, firewalls, and CGNAT platforms across Nokia, Cisco, Juniper, Fortinet, and Checkpoint devices.
Key Responsibilities
Incident & Escalation Management
Job Title: Tier-3 (T3) NOC/TAC IP/MPLS & Security Support Engineer
Job Summary
The Tier-3 NOC/TAC IP/MPLS & Security Support Engineer provides advanced technical support for large-scale service provider or enterprise networks. This role focuses on resolving complex incidents escalated from Tier-1 and Tier-2 teams, ensuring network stability, performing in-depth troubleshooting, and coordinating with vendors for critical issues. The engineer will support IP/MPLS backbone networks, data center connectivity, firewalls, and CGNAT platforms across Nokia, Cisco, Juniper, Fortinet, and Checkpoint devices.
Key Responsibilities
Incident & Escalation Management
- Act as the highest operational escalation point for complex network and security incidents.
- Perform real-time troubleshooting on IP/MPLS backbone, core routers, a...
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