Job Description
**Overview**:
Responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service. Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner. Engages with other team members in a collaborative and team - oriented way to learn and take on additional activities through training.
Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. Can see beyond process to identify any other key dependencies that may lead to enhanced customer service for employee inquiries. May participate in projects and can also parti...
Responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service. Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner. Engages with other team members in a collaborative and team - oriented way to learn and take on additional activities through training.
Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. Can see beyond process to identify any other key dependencies that may lead to enhanced customer service for employee inquiries. May participate in projects and can also parti...
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