Job Description

Description

Are you prepared to lead a team of world-class solutions consultants dedicated to Adobe'sCustomerJourneyManagement solutions(CJM)? This role focuses on managing an experienced team that delivers deep technical and marketing domainexpertisethroughout the sales cycle, ensuring Adobe CJM solutions—including Adobe Journey Optimizer, Adobe Target, and Adobe Campaign—are positioned effectively, aligned with customer needs, and clearlydemonstratebusiness value.

Whatyou'llDo

  • Guide, mentor, train, and develop a group of exceptional Solutions Consultants, ensuring they perform at their best and continuously grow their skills.

  • Develop and completewinningSolutions Consulting selling strategies, finding opportunities for processimprovementsand driving innovation.

  • Act as a motivating leader and authority on customer journey optimization, AI in marketing, mobile marketing, email marketing, decisioning, and digital strategies, working closely with internal colleagues and customers.

  • Coordinate with sales to support meaningful engagement in sales opportunities, improving the assignment of Solutions Consultants for maximum influence. 

  • Direct the resource planning for the Customer Journey Management (CJM) Expert Solutions Consulting team, guaranteeing efficient and effective deployment of resources.

  • Serve as the technicaland marketing domainrepresentative for the sales organization, connecting with sales management, product management, support, and engineering to promote success.

  • Observe individual performance, deliver constructive feedback, and develop plans to support growth in areas requiring progress.

  • Foster a culture of innovation, encouraging the team to develop ideas that enhancethe customerexperience.

  • Maintaintimelyand exact reporting of team activities, using data to generate reports that measure efficiency and reveal areas needing improvement.

  • Develop a strong business partner relationship with aligned Sales leaders, engaging in regular meetings todetermineeffective collaboration strategies.

    • WhatYou’llneed to Succeed

  • Over 8 years ofdemonstratedexperience as a pre-sales/Solutions Consultant in the software industry.

  • Over 5 years ofexperiencecustomer experience technologies, encompassing campaign management, journey optimization, email, mobile, analytics, AI, and related tools.

  • Proven experience in managing people, with the capability to mentor and grow a high-achieving team.

  • Strong relationship-building skills, with the ability to guide and present to a varied audience.

  • Exceptional coordination, organization, and team-building abilities.

  • A strong senseof urgency, creativity, field, and passion for driving strategic pre-sales engagements.

  • Strong interpersonal, presentation, and communication skills, capable of clearly conveying technical and business information.

    • At Adobe, we believe great experiences start with great people. This role offers the opportunity to help lead and build a world-class Solutions Consulting team in a culture built on creativity, collaboration, and ’llbe empowered to develop talent, foster inclusion, and make a real impact—both for our customers and for the people you lead. Ifyou’reinspired by helping others grow, solving meaningful problems, and doing work that matters, Adobe is the place to buildwhat’snext.

    Our compensation reflects the cost of labor across several geographic markets, and we pay differently based on those defined markets. The pay range for this position is $188,700 -- $324,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.State-Specific Notices:California:Fair Chance OrdinancesAdobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Colorado:Application Window NoticeMar 02 2026 12:00 AMIf this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Massachusetts:Massachusetts Legal NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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