Solution Engineer – AI Agent Implementation & Operations

We‘re searching for a hands-on Solution Engineer who thrives on bringing cutting-edge technology to life. This role is critical for translating AI agent concepts into robust, production-ready solutions. You won‘t just design architectures; you will be deeply involved in the practical implementation, configuration, debugging, and ongoing optimization of AI agents designed to automate complex workflows.

If you have a unique blend of technical aptitude, process understanding, and a knack for troubleshooting complex systems, this is your chance to be on the ground floor, operationalizing AI within a dynamic, rapidly evolving environment. You‘ll be a key player ensuring our AI agents deliver tangible value.

What You‘ll Do:

● Implement & Deploy AI Agents: Take AI agent designs and configurations and deploy them into production environments, ensuring seamless integration with existing systems and workflows.

● Master Workflow Dynamics: Deeply analyze and understand the target business workflows (in Ads/Media, Marketing, Sales, etc.) that AI agents are intended to automate or assist.

● Build & Configure Workflows/Agents: Utilize platforms like our Business Logic Workflow Assistant and other tools to build, configure, and customize AI agent behaviors and the workflows they operate within.

● Technical Troubleshooting & Debugging: Act as a primary technical resource for diagnosing and resolving issues with AI agents in testing and production environments. This includes debugging agent logic, data flow problems, and integration issues.

● Fix & Optimize: Implement technical fixes and performance optimizations for deployed agents based on monitoring, feedback, and troubleshooting analysis.

● Empower Operational Teams: Collaborate closely with and provide technical assistance to Subject Matter Expert (SME) teams and Operations personnel to help them understand agent behavior and debug issues effectively in production.

● Bridge Technical Gaps: Serve as a technical liaison between AI/ML development teams, platform engineers, and operational users, translating technical complexities and ensuring solutions meet practical needs.

● Document & Feedback: Create clear documentation for implemented solutions and provide valuable feedback to the product and engineering teams for platform/agent improvements.

What You MUST Bring:

● Technical Implementation Background: Proven experience (3+ years) in implementing, configuring, or supporting technical software solutions, automation tools, or integration platforms.

● Strong Scripting & Technical Skills: Proficiency in scripting languages (Python highly preferred). Understanding of APIs, data formats (JSON, XML), and system integration concepts.

● Workflow Analysis & Design: Ability to analyze complex business processes, map workflows, and identify areas for automation or AI intervention.

● Exceptional Debugging & Problem-Solving: Demonstrable experience troubleshooting technical issues in complex systems, including diagnosing logic errors, connectivity problems, or data inconsistencies.

● Conceptual AI/ML Understanding: Foundational knowledge of AI/ML concepts. You need to understand how agents are intended to function and learn, even if you aren‘t building the core models.

● Collaborative Mindset: Excellent communication skills and the ability to work effectively with both highly technical engineers and non-technical business users/SMEs.

● Hands-On Approach: A willingness to dive deep into technical details, configure systems directly, and actively participate in resolving production issues.

Bonus Points If You Have:

● Direct experience implementing or supporting RPA (Robotic Process Automation) or workflow automation platforms (like UiPath, Blue Prism, Zapier, or low-code/no-code tools).

● Experience working with AI agent frameworks or platforms.

● Familiarity with the ‘Business Logic Workflow Assistant‘ concept or similar tools.

● Experience with cloud environments (GCP preferred).

● Knowledge of AdTech, MarTech, or Revenue Operations processes.

● Experience in a technical support or systems integration role.