Solutions Architect – Enterprise SaaS

EDMO is an AI‑driven admissions and student‑success SaaS platform that helps universities modernize outreach, conversations, and decision making across the student lifecycle. The platform integrates with CRM, SIS, telephony, and messaging tools to deliver conversational intelligence and workflow automation for admissions and enrollment teams.

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Role overview

EDMO is looking for a Solutions Architect to own “how this will work for this customer” across complex university implementations. This role sits at the intersection of sales, product, engineering, and implementation, ensuring that what is promised to clients is technically feasible, scalable, secure, and aligned with EDMO’s core platform.

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You will lead technical discovery, design end‑to‑end solutions (especially integrations and configuration), and guide implementations so that each deployment is repeatable rather than a one‑off custom project.

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Key responsibilities

• Lead technical discovery with universities
• Run deep‑dive sessions with client IT and admissions teams to understand systems (CRM/SIS/LMS), telephony/chat stack (e.g., Genesys), SSO, security/compliance, and data‑flow requirements.

• Translate business and admissions‑process needs into clear technical requirements, constraints, and non‑functional expectations (performance, privacy, retention, observability).

• Design end‑to‑end solutions and integrations
• Own the solution blueprint for each customer: integration patterns (APIs, webhooks, MCPs / connectors), data contracts, mapping to CRM/SIS, and event flows into EDMO.

• Decide what is configuration vs. product gap vs. true custom work, clearly articulating trade‑offs, risks, and recommendations to internal and external stakeholders.

• Ensure solutions adhere to EDMO’s architectural guardrails on security, multi‑tenancy, scalability, and maintainability.

• Pre‑sales and scoping support
• Partner with Sales and Customer Success in late‑stage opportunities as the senior technical voice, especially where integrations and complex workflows are involved.

• Validate feasibility, effort, and risks before contracts/SOWs are signed, helping ensure EDMO does not commit to non‑viable or non‑scalable customizations.

• Contribute to RFP responses, solution summaries, and executive‑level technical presentations for key accounts.

• Implementation oversight and handoff
• Work closely with Implementation / Professional Services to turn the solution blueprint into a concrete plan: milestones, cut‑over strategy, environments, data migration, and UAT.

• Stay engaged through go‑live as an escalation point for scope changes, new technical risks, and critical design decisions that affect stability or timeline.

• Ensure a clean transition from project mode to steady‑state Customer Success, with clear documentation and knowledge transfer.

• Architecture, standards, and product feedback
• Champion repeatability: push toward configuration, patterns, and reusable assets/templates instead of bespoke code on every project.

• Work with the CTO and Product to feed recurring client needs and integration patterns into the roadmap and reference architecture.

• Contribute to internal playbooks, reference diagrams, and best practices for integrations, security reviews, and enterprise onboarding.

What success looks like

• Enterprise university implementations go live with stable, observable integrations and minimal post‑go‑live firefighting.

• Deals are scoped realistically, with fewer “we sold something we cannot or should not build” situations.

• Over time, more of what you design becomes standardized features and implementation patterns, reducing custom effort per customer.

Required experience

• 6–10+ years in a technical role such as Solutions Architect, Integration Architect, Senior Engineer, or Solutions/Pre‑Sales Engineer in a B2B SaaS or enterprise software environment.

• Strong experience designing and implementing integrations between SaaS platforms and enterprise systems (CRM/SIS/ERP, telephony/contact‑center, identity providers, data platforms).

• Solid understanding of modern integration patterns: REST APIs, webhooks, event‑driven architecture, iPaaS/MCP‑style connectors, and data synchronization strategies.

• Hands‑on familiarity with at least some of: Salesforce or other CRM, student information systems, contact‑center platforms (e.g., Genesys), and cloud platforms.

• Proven track record working directly with enterprise customers, leading technical workshops, and navigating between business and technical stakeholders.

• Ability to create clear solution artifacts: architecture diagrams, integration specs, sequencing diagrams, and SOW inputs understandable by both engineers and non‑technical leaders.

Nice to have

• Experience in higher education technology (admissions, enrollment, student success) or other regulated domains with complex workflows.

• Exposure to AI/ML or conversational AI platforms and how they integrate into existing enterprise ecosystems.

• Background in Professional Services or Customer Success Engineering where you owned outcomes for large, multi‑stakeholder implementations.

Skills and attributes

• Strong systems thinking and architecture mindset: can balance ideal design with pragmatic delivery constraints.

• Excellent communication skills; comfortable presenting to senior IT and business leaders as well as working hands‑on with engineers.

• Low‑ego collaborator who can push back on risky asks while staying customer‑centric and solution‑oriented.