Solutions Architect

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Job Tasks

• In coordination with your assigned Account Director, consult with customers to understand their IT service needs, including an understanding of current state and future state
• Gather and evaluate related data, i.e., locations (country, city, state/province), number of devices, device types, headcount, etc.
• Evaluate ticket data to determine number of incidents and request and time on task, uncovering trends that might influence future state
• Use all data inputs to develop pricing proposals for ou...