Solutions Center Representative

Colombia, Colombia | Posted on 02/05/2026

Our client is looking for a dedicated Customer Service professional to join our Solutions Center team. You will be an important representative of the brand, providing support to our customers. You will deliver outstanding customer service over email, chat, and phone by problem-solving technical issues, providing end-user support, ensuring customers are using our products correctly, and facilitating a seamless ordering process. You will also flag trends in customer cases to other teams (i.e. quality andlogistics teams) to solve ongoing issues that our customers raise.

You Will

• Track and respond to customer inquiries over email, chat, and phone using ZenDesk and take actions in Shopify and NetSuite.
• Deliver a positive customer experience by providing prompt, courteous, and thorough responses.
• Achieve 1 Day average first response times and answer 90% of tickets within 1 business day.
• Res...