Solutions Engineer

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

OneSpan is looking for a Solutoins Engineer (SE) to join out tem in Tokyo, Japan.The SE is responsible for managing all technical aspects of OneSpan’s relationship with our customers. He or She will work closely with the sales team in Japan to win businesses from new customers and increase sales from existing customers. The SE's role will cover three aspects in the sales cycle – providing technical service before sale, providing professional service as part of sale and providing customer support after sale. He or She is tasked to ensure customer satisfaction and strengthen customer relationships.

Job Duties and Responsibilities 

• Meet and present customers with OneSpan security solution

• Showcase and demonstrate OneSpan products during customer visits or security exhibitions

• Understand and analyze customer needs and propose solution using OneSpan products

• Prepare and deliver Proof of Concept using OneSpan products to meet customer needs

• Prepare and response to Request for Information or Request for Proposal

• Provide product training and technical consultancy during project implementation

• Collaborate with customer project manager during project implementation

• Provide first level customer support service after system goes live

• Troubleshoot and provide problem resolution if available

• Escalate problems to product specialist if necessary

• Provide timely update to customers on the ongoing troubleshooting status

 Requirements

• Bachelor degree in Computer Science, Information Security, Information Technology or equivalent

• Minimum 3 years of working experience in information security software

• Minimum 3 years of working experience in a customer facing role

• Basic understanding of different mobile technologies, operating systems, cloud computing and others

• Hands-on experience in Android, Java, C/C++ and REST programming languages

• Practical knowledge of information security fields such as strong authentication, access control, mobile security and others will be advantage

• Excellent social skills and team player

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